Help & Support

Find answers to frequently asked questions about ZNBS accounts, loans, digital banking, and more.

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Still Need Help?

Can't find what you're looking for? Reach out to us through any of these channels.

Call Us

Speak directly with our customer service team during business hours.

+260 211 229191
Email Us

Send us a detailed message and we'll respond within 1-2 business days.

info@znbs.co.zm
Visit a Branch

Find your nearest ZNBS branch for in-person assistance.

Branch Locator
Complaint

Report an issue and get prompt resolution.

Submit a Complaint